Timely Updates: WordPress, Theme, and Plugins.
Secure offsite incremental backups (in case something goes wrong!).
Proactive measures to identify, patch, and block potential cyber threats.
24/7 Website Security Monitoring.
Checks Spam generation & Google blacklist.
Scanning for WordPress Backdoors.
Scanning content for bad URLs.
We contact web host when site down.
User activity audit trails.
Performance Optimization at database, and core level.
Hack & Malware cleanup - first 30 minutes covered.
Fixing Theme or Plugins if broken after update 15 minutes or rollback. Hourly beyond that.
3rd Party plugins - first 30 minutes covered.
CONTENT EDITS & QUESTIONS
Quick, easily answerable questions regarding your website, returned in best effort time frame. Content edits, install new plugins / functionality, research on how to implement new functionality.
Billable hourly in 15 minute increments.
TERMS AND CONDITIONS
118Group reserves the right to discontinue service websites requiring excessive attention.
We can provide a high level of Risk Reduction, but not Risk Elimination.
118Group does not warrant that the functions contained in the web pages will be uninterrupted or error-free. In no event will 118Group be liable to the Client or to any third party for any damages.
Client agrees to notify 118Group via email regarding any system changes.
118Group is not an IT service provider and cannot verify email or other webhosting functions outside of the Website/Web host environment, but we can refer someone to you.
Client will be notified in advance of any changes in Terms and Conditions
Send a text message from your smartphone, or an email to: [email protected]
In order to ensure quick resolution, please be as descriptive as possible. Include symptoms, urls, etc.