New England’s Premiere
WordPress Design Agency
Focused on building long-term relationships Worldwide.
New England’s Premiere
Partner with a 5 Star Google Rated Firm
When you hire 118Group for your next web project, you are partnering with a company founded on consistency and accountability. As your partner on the web, we ensure that your digital front door is always open and inviting.
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Committed To Your Project
Meet Your Team Leaders
Dale Shadbegian
Founder, Technologist, SEO Team Lead
Dale Shadbegian is a veteran information systems specialist. Having built his first website in 1993, and over 400 websites since, Dale’s passion is providing consistently superior customer service, while always pushing to the future. His love for Google and search engine optimization was born in 1999 when Google Alpha caught his attention. At that time, he was an award-winning IT professional at EMC Corporation in Westborough, Ma working as a developer and knowledge management specialist. Dale has been a partner to several successful entrepreneurial ventures and started 118GROUP in 2010. 118GROUP started out helping friends and grew into something special which required the help of other like-minded, motivated, and talented professionals that you see on this page today. Always looking to the future, Dale is excited to continue being part of a great team delivering excellent value to their clients.
Favorite Quotes: “Imitate before you Innovate” – Unknown
“It is a beautiful thing when a career and a passion come together.” – Unknown
Pet Peeves: Sub standard products/services…. But believes in the saying: “You get what you pay for.”
People who tell me I am doing something wrong while I am successfully doing it.
Hobbies: Sunsets, bike rides to the beach, and gaming/nerd/tech activities.
Merry Flynn
QC Team Lead, Post Launch Client Liaison, Marketing Manager
Merry is a hardworking individual always striving to be better and to exceed expectations. She has a business marketing degree where she enrolled in a website design elective in college. She was first inspired when she learned about ‘inspect element’ and her eyes were open to a whole new world of technology. She was flabbergasted at how much code and effort went into displaying a single webpage. Eager to learn more about business and web design, Merry joined 118GROUP as a quality control engineer – creating and completing launch checklists ensuring 118GROUP’s websites followed strict standards – above most other web design firms. She continued to hone her design and coding skills and as of early 2019, Merry has designed and created over 90 websites by herself, and has tested over 150. Merry Flynn is very proud to be a part of this company and to grow with her team.
Favorite Quotes: “Less is More” ― Unknown
“The starting point of all achievement is DESIRE. Keep this constantly in mind. Weak desire brings weak results, just as a small fire makes a small amount of heat.” ― Napoleon Hill
Pet Peeves: When someone tells me who’s behind the voice of a cartoon (It drives me crazy ― I can never unsee Ellen as Dory.), and watching movie trailers (They give away the entire movie!).
Hobbies: Baking muffins, and learning about classic cars.
Dylan Steven
Design Team Lead and Head Client Liaison
Dylan was first exposed to the magic of design when working for Kayak Cookies in Hyannis. The owner wanted to completely revamp her e-commerce engine, and Dylan jumped right in. He handled the entire process, from product photography to shipping rates and even inventory management. Once he had seen the value of the service and the look of the owner’s eyes when he presented her with her new website, he was hooked. Ever since, he has been learning and developing his craft. Dylan joined 118GROUP which brought fresh and creative new perspectives to design and client communication. In addition to creating engaging designs, Dylan has become a web accessibility expert helping businesses and non-profits adhere to strict web accessibility guidelines for the visually or hearing impaired. Dylan is the “god father” to 118GROUP’s client portal, a systematic design process which helps streamline web projects and help clients visualize and track every step of their web design project.
Favorite Quotes:
“People don’t fail, processes do” – Unknown
“Don’t reinvent the wheel, perfect it.” – Unknown
Pet Peeves: Left-laners and dishes left in the sink.
Hobbies: Dog-walking, amateur Kickboxing, wine-tasting, and tracking down passwords!
Our Declaration of Excellence
Philosophy
Statistically, 40% of website visitors will leave a website if it is unattractive or difficult to use. We consult and uncover our client’s target audience and goals then develop a detailed plan to achieve them. We build websites that prospective clients will love and existing clients will be proud of – something we will be proud of. Therefore, we only design websites that are clean, modern, secure, easy to use, easy to edit, and blazing fast.
Communication & Process
Your time and overall experience are equally important. A web project is an exchange of ideas and therefore needs proper handling in order for you to receive the 5-star experience that you deserve. We employ the use of a custom timeline portal and ticketing system which helps our entire team of talent seamlessly collaborate on your project for the lifetime of our relationship. In essence, we become an extension of your team. Payments to our firm are made easily and electronically if you desire. Our projects are launched and tested based on extensive checklists resulting in the highest quality and the lowest possible number of human errors.
Tools & Services
Your time and potential prospects are precious. We spend time and money seeking the best tools and services which support our client’s goals. There is no sense in going through launch and releasing a project built on free tools which give periodic issues and scare away your prospective customers.
Expedited Turnaround
Business moves fast. We’ve designed our company from the ground up to move quickly when you need something completed. Each request is logged in our ticketing system and handled professionally. Gone are the days of “chasing your designer” for changes to be made
Respect
In the end, you are the boss. We give you the facts and let you make the final decisions. We never employ pushy sales gimmicks that you often find in large firms. We don’t need to. Our only sales quota is to make you, our client, more than satisfied with our services.
Guarantee
If at any time you are not happy with our company or our process, we will, in good faith, transition your work to whomever you choose. We simply ask that you communicate clearly with us whenever you have any concerns. Everything we build for you is yours to keep.
We’ve Worked With Clients From Across the United States
Cincinnati, Ohio
Roo Nutrition
Hollywood, Florida
Hotel Sheldon
L.A, California
Heretic Parfums
Ocho Rios, Jamaica
Shaw Park Beach Hotel
Eugene, Oregon
US Infrared Inspections
Washington, DC
ADRFCO
With Offices in Hyannis and Westborough
Having multiple locations across Massachusetts allows us to better serve our New England clients. Using the best communications tools, we seamlessly collaborate with clients worldwide.
20+ Five Star Google Verified Reviews
We hate to brag, so we let our clients do the bragging for us. With over 20 five star reviews, it’s safe to say you are in good hands with our team.
Are We The Right Fit For Your Project?
Nonprofit Organizations
We have worked with countless nonprofit organizations to help them update their online presence, accept donations, and share information with their network.
Small Businesses
Whether your a restauranteur, financial planner, hotel owner, online retailer, or service provider, our team has seen it all. Ask us how we can help you better your online presence.
Contractors
We have worked with landscapers, remodelers, weatherization experts, HVAC companies and just about everything else you can imagine.
Solopreneurs
Ask about our solopreneur special! This includes a discounted rate to get you everything you need to establish your online presence.