What Should You Do When You Suspect Someone is Using a Stolen Credit Card at Your Online Business?

What should online merchants do when they suspect someone is using a stolen credit card? If you have an online store, you may have gotten an order that looks suspicious. Maybe it’s an order for five of the same item that typically people don’t buy that many of, or some other massive order that isn’t normal.

Other signs of suspicious online shoppers include:

  • Multiple payment cards have been used by the same IP address within a few days
  • The shopper’s billing address is more than a certain number of miles from the shipping address.
  • The shopper’s email address has been flagged in a database of known fraud activity
  • The bank identification number (BIN) of the card shows that the transaction comes from a country with a high-risk of fraud.

So what do you do if you think a transaction was suspicious? Where do you turn?

Read more